In this article, we'll look at different types of order tracking problems and explain what to do in each situation.
1)Tracking indicates that the parcel has not yet been entrusted to La Poste
If the tracking system displays this message, it means that your order has been prepared on our premises but has not yet been collected by La Poste. We send parcels to La Poste once a day at 3pm. This means that all orders processed after 3pm will be dispatched the next day at 3pm, except for orders placed over the weekend or on public holidays, which will be dispatched the following Monday or the following day.
If the tracking system still shows this message after 3pm the next day, it may be an error. In this case, please contact us using the contact form: Submit a request
2) Tracking shows no movement for less than 4 days
Once the parcel has been entrusted to La Poste, it is their responsibility. There may be some delay in updating. If the tracking of your parcel does not show any movement, this may be due to a simple delay by La Poste. Please be patient and continue to monitor the tracking.
However, if after 4 days the tracking has still not been updated, we will find a solution together. This type of delay is more common for parcels delivered in the UK or Australia.
If you are concerned, please contact us via the contact form on Submit a request by selecting ‘Delivery’ then ‘Delay’.
3) Tracking shows no movement for more than 4 days
In this case, please contact us quickly via the form on Submit a request, by selecting ‘Delivery’ then ‘Blocked order’. We will find a solution.
4) Tracking indicates return to sender
If the tracking indicates that the parcel is being returned to sender, please contact us quickly via the form on Submit a request by selecting ‘Delivery’ then ‘Return to sender’.
Thank you, and we hope you found this article useful!